Terms and Conditions
Once you have chosen your travel arrangements please read the conditions of travel as your booking is subject to the terms listed below. A contract is entered into once we receive your deposit and we accept and confirm the booking. Please note that travel arrangements are NOT confirmed until stated so in writing by UlkoTours.
Before you go
Passports/Visas - For international travel, U.S. citizens need a passport valid for at least 6 months beyond completion of the cruise or tour as well as a Russian Visa (NO Visas are required for Europe and the Baltics). Non-U.S. citizens should contact their booking agent or appropriate consulate for infomation on all necessary documents required. NO Visas are required for cruise ship passengers of any nationality.
Port Security Measures/Customs - The Port and Customs Authority requires all passengers to provide their name exactly as it appears on the passport, passport number, their date of birth and gender, as well as Citizenship.
Membeship and Health - Membership will be granted to all persons. Please consult your physician for pre-departure health advice. UlkoTours reserves the right to terminate the tour of any persons who are abusive of others or whose behaviour disrupts the tour. Easy Tours are suitable for persons that require assistance or use a wheelchair. If you require a slower pace, extra assistance, or the use of a cane/walking stick, the Easy tours will be perfect for you. Moderate and Intensive programs are not recommended for guests with special needs. These are active programs and require you to make a realistic assessment of your health. All participants are expected to be in active good health and to be ready to experience cultural differences with grace. Walking and climbing the stairs are required in many museums and cathedrals/churches. If you require a slower pace, extra assistance, or the use of a cane/walking stick/wheelchair, UlkoTours private programs are here to help you.
Travelers Needing Special Assistance - It is recommended that guests needing such assistance be accompanied by an able companion who will assist them during the tour. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters; ask at booking. Wheelchairs are available for rental on daily basis, at 50 USD per day. If required we can provide services of a strong male assistant to help pushing the chair/getting the person in and out of the vehicle (if no special vehicle is ordered). Price depends on duration and intensity level. Please contact us for details.
Photography and Video on Tour - Occasionally UlkoTours will use photographers and/or video taken by fellow guests on tour for print, Internet and other media promotional purposes. If you prefer that your image NOT be used in any marketing activities, please notify your UlkoTours guide at the start of your tour.
An appropriate deposit for each program chosen will be your only obligation until you arrive to Russia or the Baltics. The balance of the tour cost must be paid upon arrival or may be pre-paid in advance.
Full pre-payment MAY be required if your tour destinations do not include Saint Petersburg, Russia.
The deposit goes towards your total tour amount.
The deposit amount is only partially refundable if some special admissions have been already reserved for you and is non-refundable if the amount of prepaid reservation carried out by Ulkotours exceeds the amount of the deposit.
Ulkotours offers an easy on-line booking for all standard tours:
1. Select the desired tour and click Book
2. Enter your travel details required to complete the reservation (arrival and departure info, hotels, group size, etc). Review the Total price for your tour and Continue to the Confirmation Page
3.After your submission is reviewed by our Customer Service Managers you will receive a Secure Link for on-line Deposit Payment via our partner bank: Russian Standard Bank, General license of the Central Bank #2289 of 19.11.2014 to conduct banking operations. https://www.rsb.ru/
4. Open the link to proceed to the Russian Standard Bank Secure On-Line Payment page. Enter your Credit/debit Card details and confirm the transaction.
5. You will be redirected back to Ulkotours website once the Transaction is approved by the bank.
6. You travel documents will be processed shortly and emailed to you. You're all set to go!
Additional Orders and Custom-made Special Tours
An Additional Order
covers all extra tickets not included into a standard package tour, i.e. theater and folk-show tickets, train and plane tickets, any other bookings/reservations that you need us to perform on your behalf.
A Custom-made Special tour
includes all special arrangements that are provided by partners of ULKOtours and must be booked and prepaid by ULKOtours in advance in order to secure availability. Cancellations are possible on terms of the partners only. Such tours include, but are not limited to: theater backstage tours, ballet master-classes, cooking classes, matreshka-doll classes, wedding and birthday arrangements, Moscow Stalin bunker tours, all types of military tours, helicopter tours and similar arragements that are not offered on regular basis.
A 100% pre-payment for all additional orders and custom-made tours is required at the moment of booking by check/ Credit Card on-line/ PayPal/ Bank Money transfer. If a 100% pre-payment is not received within 7 working days after the booking request the reservation is cancelled automatically.
Ulkotours reserves the right to cancel all reserved bookings in case a pre-payment is made untimely, incompletely or incorrectly.
Please use one of the Payment Options below to pay for your Additional Order.
Pre-Payment and Payment Instructions for private tours
Ulkotours requires a minimum 100 USD per person deposit to confirm your reservation.
The balance for the tour can be paid :
In advance by Credit Card through the www.ulkotours.com
website (coming soon), by check to U.S. office, by PayPal at the end of the first tour day by Credit Card.
If your tour is based on hourly rate, we will provide you with a detailed receipt for all the services rendered.
Ulkotours accepts several forms of payments for Deposits/Full Advance Payments/ Additional Orders/ Balance Payments
Payment by Credit Card
We accept all major credit card types for tour payment in our office: Visa, Mastercard, Amex, Diner's Club, JCB
Payment On-line by Credit Card.
We accept all major credit card types for tour pre-payment on-line: Visa, Mastercard, Amex, Diner's Club, JCB.
Please ask your designated Customer Service Manager to send you an e-invoice
or email us at firstname.lastname@example.org
You are welcome to inform our Customer Service Managers about the amount of pre-payment you wish to make. You are welcome to make full balance payment for your tour at any time convenient for you.
1. After communication with Ulkotours Customer Service Managers you will receive an email with a Secure Link
for on-line Deposit Payment via our partner bank: Russian Standard Bank
, General license of the Central Bank #2289 of 19.11.2014 to conduct banking operations. https://www.rsb.ru/
2. Open the link to proceed to the Russian Standard Bank Secure On-Line Payment page. Enter your Credit/debit Card details and confirm the transaction.
3. You will be redirected back to Ulkotours website once the Transaction is approved by the bank.
4. You updated travel documents will be processed shortly and emailed to you.
Bank Money Transfer
- In USD/Roubles to Russia: According to the banking rules in Russia, we will send you an official contract to be signed and an invoice. You will need to return the signed contract to us (by fax or email) before the payment is completed on your side.
A customer may cancel the tour at any planning stage. For cancellations please contact your designated Customer Service Manager or email us at email@example.com
General Tours (all tours, except tours in St Petersburg that include Hermitage museum & Catherine's palace, and Moscow including Kremlin*)
In case of cancellation at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
In case of cancellation between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
In case of cancellation within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
*Tours in St Petersburg that include Hermitage museum & Catherine's palace, and Moscow with Kremlin admission.
In case of cancellation at least 21 day(s) in advance of the scheduled departure, there is no cancellation fee.
In case of cancellation between 20 and 15 day(s) in advance of the scheduled departure, there is a 30 percent cancellation fee.
In case of cancellation between 14 and 10 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
In case of cancellation within 9 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
Should you wish to cancel your travel arrangements, you must notify Ulkotours in writing. If your cancellation is 7 days before the tour or less, please state the reason for cancellation as you might be covered by your insurance policy and Ulkotours will issue you a corresponding letter for your insurance company.
If there have been no services performed and no additional orders purchased for you, you will get your 100% refund for the cancelled tour by check from Ulkotours or by funds transfer to your PayPal account maximum within 10 business days after the written cancellation.
Unfortunately, we do NO refunds for Additional Orders once the order has been purchased for you.
You will be issued an applicable receipt to submit to your insurance company.
Tour changes policy
Please be aware that all changes of the tour starting time can (and must!) be made no later that 24 hours prior to the beginning of the tour.
We are happy to change the starting location to suit you arrival schedule if needed.
All the changes made within last 24-hour limit will result in either reducing the tour duration or charges for the extra time (guide/driver services).
Please also be aware that popular museums do not allow changes to the pre-booked tour times due to the large number of visitors.
Museums LAST-MINUTE cancellation policy (less than 9 days):
Catherine's Palace in Pushkin - non-refundable, no changes allowed
Hermitage, Yusupov's palace, Grand Palace in Peterhoff - refundable only 9+ days before the tour, no changes allowed
All other museums - fully refundable, any changes allowed.
The following discounts are applicable to our services:
Saint Petersburg & Moscow Shore Excursions:
: applicable to all children from 7 y.o. until 17 y.o. 10 USD for 1-day tours, 20 USD for 2-day tours, 30 USD for 3-day tours.
applicable to all students with a valid ISIC ID. Same discount rate as Student Discounts.
: applicable to children from 0 to 6 y.o. Discount rate from 50% to 100% of the tour cost, depending on the tour program.
Baltic Shore Excursions:
applicable to all children from 7 y.o. until 17 y.o. Discount rate from 5% to 10% of the tour cost, depending on the tour program. Not always available.
applicable to children from 0 to 6 y.o. Discount rate from 5% to 100% of the tour cost, depending on the tour program. Not always available.
Tours & Packages, Short Day Trips
applicable to all children from 7 y.o. until 17 y.o. Depending on the tour program. Not always available.
applicable to all students with a valid ISIC ID. Depending on the tour program. Not always available.
applicable to children from 0 to 6 y.o. Discount rate up to 50%. Selected tours up to 100%.
Early Bird Discount
Discount amount is 5%.
Available only to private tours prepaid in full 6 months in advance and earlier.
Can only ba paid for by credit card authorization form.
Payments by check, on-line credit card, paypal are not valid for discount.
Granting of services
When a pre-payment is received by Ulkotours we will send you an e-mail confirmation with reference number and details for all services ordered.
We recommend our clients to register with Ulkotours Personal Account to have access to their booking details, and to be able to review/modify and cancel reservations in a timely manner.
What to expect, when you have ordered:
- Transfer Your driver will be waiting for you in the arrival hall of the airport/by your coach at the train station/ by your bus at the bus station with a sign with your name on it.
- Guiding days Your guide will meet you in the lobby of your hotel at the date and time specified in your tour confirmation.
- Additional Orders All additional orders will be delivered to you by your guide or left at the hotel reception in a company envelope. Additional orders are delivered at least 24 hrs before the time of the event.
- Fast Track All clients who have ordered Fast Track with Ulkotours are met by the airport representative at the skybridge upon the plane arrival with a sign with your name on it.
Late arrival and No Show
In case a client does not arrive by an appointed time to the place where services start to be granted:
- an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically.
- an order for a personal tour guide and other additional services (interpreters, private driver, etc.) will be cancelled after 1 hour.
- an order for Visa-free shore tour will be cancelled after 2 hours.
- waiting time for any Baltic Shore Excursions is ONLY 15 minutes! Afetr that, your tour will be cancelled and non-refundable.
If for some reason you are being late – please try to inform us in advance: +7 911 926 4724
In case of early departure (emergency cases only) a client according to his application by email or phone will be refunded the money for the services, that have been ordered and prepaid but not used.
Each customer booking a tour with ULKOtours receives 1 (one) FREE gift available at the time of tour:
- A photo album of St.Petersburg.
Gifts are subject to availability. No cash substitutions. Additional gifts (for your non-visiting friends) can be purchased in the office.
Note: 1(one) gift PER MARRIED COUPLE. Children/Students are not entitled to receive THIS particular type of gift (special Kids Welcome Gifts available for them)
This photo contest is open to all ULKOtours customers who have participated in private or group land tours or shore excursions in Saint Petersburg, Russia or any of the Baltic destinations offered by ULKOtours.
All submisisons for Photo Contest must be sent by email to firstname.lastname@example.org
All contest participants must provide their first and last name, reservation number and postal address
Each file name must contain client last name and reservation number. For example Smith170584.jpg
All files need to be submitted in JPG format
, at least 2 MB
All photos must be high resolution
, at least 2000 x 1500 px for horizontal images, or 1500 x 2000 for vertical images.
ULKOtours will announce one winner monthly on ULKOtours web-site and social media, including ULKOtours Facebook Page.
The panel of ULKOtours judges will select one image that is most unusual, beautiful and reveals the beauty of tour destinations offered by ULKOtours.
Each monthly winner will be contacted via email. All prizes will be mailed to the postal address provided.
All prizes are chosen are sponsored by our Gift and Souvenir Store partner network and are chosen at ULKOtours judges discretion.
Please note that when you enter the contest you agree that ULKOtours will use your name and your photo materials provided in promotional materials, both online and offline.
By entering the contest all particpants will be deemed to have accepted and be bound by the above Terms and Conditons
regarding this photo contest.
Tour Feedback Forms Prize Draw
All ULKOtours clients are welcome to participate in the Tour Feedback Forms On-Line Survery and Prize Draw. No minimum amount to purchase required. No multiple entries are allowed. Limited to one entry per person.
All on-line survey participants are automatically entered into the MONTHLY 200 USD
prize draw by ULKOtours.
Please find out more details and exact participation instructions from your Saint Petersburg Tour Guide
or one of the office managers in Saint Petersburg office
when you stop by to pay for your tour or in the morning when you meet one of the company representatives in port
Follow the instructions provided by the company representative and get a chance to win 200 USD!
The survey must be completed within maximum 4 weeks after the end of the tour.
All completed forms will have a chance to win 200 USD.
ULKOtours will announce one winner monthly on ULKOtours web-site and social media, including ULKOtours Facebook Page.
Each monthly winner will be contacted via email.
The prize consists of 500 USD ULKOtours vouchers that can be applied to any future tour. The vouchers may be used by family members, friends and any one who has the special voucher code. The voucher has no cash value. The voucher can be used as payment for the tour NOT exceeding 50% of the total tour cost.
Please note that when you enter the prize draw you agree that ULKOtours will use your name in promotional materials, both online and offline.
By entering the prize draw all particpants will be deemed to have accepted and be bound by the above Terms and Conditons
regarding this prize draw.