Privacy Policy

Ulkotours is committed to your privacy. While information is the cornerstone of our ability to provide superior service, your trust is most important to us. All of us are committed to keeping personal information secure and to using it only as you would want us to use it.

We will safeguard all personal information. All employees with access to personal information are screened and trained.

We will limit collection to only the information required to participate on Ulkotours trips. This information includes: name, address, date of birth, telephone number, e-mail address, gender, passport number and citizenship.

Processing and Using Your Data

We collect, process and use the personal data you provided to us when you booked a tour, to the extent required, for the following purposes:

    •  Registration and Execution of the Contract
      •  Data that you provide when booking a tour, such as your name, email address, telephone number, mobile phone number and the information provided depending on the services used.
      • Data which is transmitted as part of community discussions, reviews, chats and corre-spondence on the website or by email, fax or postal mail.
      •  Other personal data which we ask you for.
      • If you voluntarily provide us with additional personal data during the booking process, this will also be used these to implement the conditions of use. All personal data collected during registration will be stored by us for as long as the client reservation is active. 
    • Establishing Contact:

If the user shares personal data for the purpose of establishing contact, we will store this data only for as long as it is required for the purpose of communication, customer contact and tour planning and implementation. Once the personal data is no longer required by us for these purposes, it will be immediately deleted.

Additionally, we collect anonymous technical data, such as the name of your internet service pro-vider, internet browser and operating system, screen resolution and information about the web-sites that directed you to us, the number and date of your visits, your average time on our site and which of our websites you visited. This data is stored automatically. The evaluation is done anonymously and exclusively for statistical purposes with the goal of continuing to improve our web presence for you.

Transfer of Personal Data

Ulkotours will not share your personal data with third parties, unless you have previously given your express permission or unless the transmission is required or permissible by law. We will in particular not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.

Cookies and Yandex Analytics

We use cookies in order to recognize you as a user during the use of the service and to store technical data for the correct functioning of the website on your computer. A cookie is a text file that is stored on your computer and which allows an analysis of your use of the website. With this cookie, we store only each random session and the serial number of your visit.

If you do not wish to use cookies, you can block their use in your browser. However, as a result of blocking cookies, it is possible that you may be unable to use certain areas of our website.

Ulkotours uses Yandex Analytics, a web analytics service of Yandex Inc. (“Yandex”). Yandex Analytics also uses cookies. The information generated by cookies about your use of the website is usually transferred to a Yandex service in the Russian Federation and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however we would like to point out that if you do this, you may not be able to fully use all the functions of our website. You can also prevent the data generated by the cookie about your use of our website (including your IP address) from being sent to Yandex and the data from being processing by Yandex.

Use of Data for Marketing Purposes / Consent

Based on your declaration of consent, Ulkotours processes and uses your personal data when applicable for marketing activities, such as for sending emails with general information or advertising information (newsletters).

You can revoke your declarations of consent with us with future effect at any time. Additionally, if we use your personal information as permissible by law, for example for marketing activities by mail, you may object to this use.

All that is necessary in both cases is to send an email to the following address: elena@ulkotours.com

About Data Collected From Mobile Applications or Devices

When you download data, use our mobile applications or access one of our webpages optimized for mobile devices, we may, as described above in this declaration, collect information about you and your mobile device. This many include data about your location. We use this information to provide location-based services such as search results and other personalized content for you, if approved by you and your device. On most mobile devices, you can control or disable location services in the settings menu. If you have questions about how to disable location services on your device, we recommend that you contact your mobile service provider or the manufacturer of your device.

If we collect additional personal data which is transmitted as a result of your use of our mobile applications or your accessing our website with a mobile device, we will obtain your express con-sent in advance.

Data Storage

Your personal data will be stored for only as long as necessary for the purposes stated in this privacy statement or for as long as we are required by law or legally obligated to store this infor-mation.

Right of Access, Rectification, Deletion

You have the right at any time to receive information free of charge about your personal data stored with us. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.

Disclosure of Information

We will not sell, rent, share or otherwise reveal personal information to any third party except: 1) when necessary to make a travel arrangement or procure a service that is part of an UlkoTours trip; 2) when required by law (for example, in order to obtain your Blanket Visas); 3) when an adult customer has agreed to the disclosure; 4) to protect or defend our legal rights or the legal rights or well-being of other users of our web site in furtherance of an investigation regarding a breach of our privacy policy or any unauthorized access to or use of our web site, or any illegal activities concerning a particular user; and 5) in connection with the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Ulkotours LLC.

Third Party Service Providers

Whenever we hire other organizations to provide support services we require them to conform to our privacy standards.

Children

We do not knowingly solicit data online from or market online to children under the age of 13, nor do we disclose information about children.

We attempt to keep customer information complete and accurate. We collect information directly from our customers and make every effort to maintain the accuracy of that information. Parents and guardians must review and correct all personal information about their children by contacting Ulkotours. Ulkotours customers and parents of minor customers may contact us at any time to review information and make corrections.

Acceptance of, and Changes to, this Privacy Policy

By using this site, you signify your acceptance of our Privacy Policy. If you do not agree to our Privacy Policy, please do not use our site. We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this site so that our users are always aware of what information we collect from them, how we use that information and under what circumstances, if any, we disclose that information to third parties.

We must have personal information to arrange Ulkotours trips. Anyone wishing to delete their personal information will necessarily cancel their participation on the Ulkotours trip and will be subject to the normal Ulkotours cancellation policies. Simply contact us to cancel your trip and delete your information.

Questions? Call us right now 1.855.866.8773 or email booking@ulkotours.com