State Registration MBT# 014816

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canada toll free          (855) 866-ULKO (8556)

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Australia contacts           (02) 8005-8557

Mexico contacts          (999) 948-1256

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viber ulkotours            +7 911 926 47 24               

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We visited St-Petersburg in April 2011 and made the choice to select a tour guide during our stay in the city. Choosing a guide from Internet brings a little apprehension and we choose Elena Ulko’s agency based on the numerous positive feedbacks found on the web.

From the very first contact with Elena, things started to get moving and preparing the trip to Russia was much simpler. Elena recommended a very nice hotel and organized our...

Russian Federal Registry of Tour Operators Baltic Cruise Association - Uniting Baltic travel experts for the benefit of all!

Terms and Conditions

Once you have chosen your travel arrangements please read the conditions of travel as your booking is subject to the terms listed below. A contract is entered into once we receive your deposit and we accept and confirm the booking. Please note that travel arrangements are NOT confirmed until stated so in writing by UlkoTours.    

    

Before you go

Passports/Visas - For international travel, U.S. citizens need a passport valid for at least 6 months beyond completion of the cruise or tour as well as a Russian Visa (NO Visas are required for Europe and the Baltics). Non-U.S. citizens should contact their booking agent or appropriate consulate for infomation on all necessary documents required.

Port Security Measures/Customs - The Port and Customs Authority requires all passengers to provide their name exactly as it appears on the passport, passport number, their date of birth and gender, as well as Citizenship.

Membeship and Health - Membership will be granted to all persons. Please consult your physician for pre-departure health advice. UlkoTours reserves the right to terminate the tour of any persons who are abusive of others or whose behaviour disrupts the tour. Easy Tours are suitable for persons that require assistance or use a wheelchair. If you require a slower pace, extra assistance, or the use of a cane/walking stick, the Easy tours will be perfect for you. Moderate and Intensive programs are not recommended for guests with special needs. These are active programs and require you to make a realistic assessment of your health. All participants are expected to be in active good health and to be ready to experience cultural differences with grace. Walking and climbing the stairs are required in many museums and cathedrals/churches. If you require a slower pace, extra assistance, or the use of a cane/walking stick/wheelchair, UlkoTours private programs are here to help you.

Travelers Needing Special Assistance - It is recommended that guests needing such assistance be accompanied by an able companion who will assist them during the tour. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters; ask at booking. Wheelchairs are available for rental on daily basis, at 50 USD per day. If required we can provide services of a strong male assistant to help pushing the chair/getting the person in and out of the vehicle (if no special vehicle is ordered). Price depends on duration and intensity level. Please contact us for details.

Photography and Video on Tour - Occasionally UlkoTours will use photographers and/or video taken by fellow guests on tour for print, Internet and other media promotional purposes. If you prefer that your image NOT be used in any marketing activities, please notify your UlkoTours guide at the start of your tour. 

 


Booking Procedures  

An appropriate deposit for each program chosen will be your only obligation until you arrive to Russia or the Baltics. The balance of the tour cost must be paid upon arrival or may be pre-paid in advance.

Full pre-payment MAY be required if your tour destinations do not include Saint Petersburg, Russia.
The deposit goes towards your total tour amount.

The deposit amount is only partially refundable if some special admissions have been already reserved for you and is non-refundable if the amount of prepaid reservation carried out by Ulkotours exceeds the amount of the deposit.


On-Line Reservations
Ulkotours  offers an easy on-line booking for all standard tours:
1. Select the desired tour and click Book 

2. Enter your travel details required to complete the reservation (arrival and departure info, hotels, group size, etc). Review the Total price for your tour and Continue to the Confirmation Page 

3.After your submission is reviewed by our Customer Service Managers you will receive a Secure Link for on-line Deposit Payment via our partner bank: Russian Standard Bank, General license of the Central Bank #2289of 19.11.2014 to conduct banking operations. https://www.rsb.ru/  

4. Open the link to proceed to the Russian Standard Bank Secure On-Line Payment page. Enter your credit/debit Card details and confirm the transaction. 
5. You will be redirected back to Ulkotours website once the Transaction is approved by the bank. 
6. You travel documents will be processed shortly and emailed to you. You're all set to go! 

Additional Orders

An Additional Order covers all extra tickets not included into a standard package tour, i.e. theater and folk-show tickets, train and plane tickets, any other bookings/reservations that you need us to perform on your behalf.
A 100% pre-payment for all additional orders is required at the moment of booking by check/ Credit Card on-line/ PayPal/ Bank Money transfer. If a 100% pre-payment is not received within 7 working days after the booking request the reservation is cancelled automatically.
Ulkotours reserves the right to cancel all reserved bookings in case a pre-payment is made untimely, incompletely or incorrectly.
Please use one of the Payment Options below to pay for your Additional Order.

  

Pre-payment and payment instructions for private tours

Ulkotours requires a minimum 100 USD per person deposit to confirm your reservation.
The balance for the tour can be paid :
In advance by Credit Card online via e-invoice, by check to U.S. office, by PayPal at the end of the first tour day by Credit Card.

If your tour is based on hourly rate, we will provide you with a detailed receipt for all the services rendered. 

 


Tour Pricing

For all US Citizens and NON-residents of the Russian Federation the applicable tour pricing is specified in USD, defalut currency for all tours,  on each tour page undeneath specific tour description.


For Citizens of the Russian Federation, under Consumer Protection Law of the Russian Federation, separate Tour pricelist in Russian Roubles is available by following this link.


 


 

Payment Options

Ulkotours accepts several forms of payments for Deposits/Full Advance Payments/ Additional Orders.

Payment on-line by Credit Card. 
Please ask your  designated Customer Service Manager to send you an e-invoice or email us at elena@ulkotours.com 
You are welcome to inform our Customer Service Managers about the amount of pre-payment you wish to make. You are welcome to make full balance payment for your tour at any time convenient for you.

1. After communication with Ulkotours Customer Service Managers you will receive an email with a  Secure Link for on-line Deposit Payment via our partner bank: Russian Standard Bank, General license of the Central Bank #2289of 19.11.2014 to conduct banking operations. https://www.rsb.ru/  
2. Open the link to proceed to the Russian Standard Bank Secure On-Line Payment page. Enter your Credit/debit Card details and confirm the transaction. 
3. You will be redirected back to Ulkotours website once the Transaction is approved by the bank. 
4. You updated travel documents will be processed shortly and emailed to you. 

Payment by check
Your check should be made out to UlkoTours LLC and mailed to our US office: 333 Bay Arbor Blvd, Oldsmar, FL 34677

Bank Money Transfer

  • In USD within/to United States: Contact us for details about National Money Transfer (within the USA) to the ULKOTours LLC account at Wells Fargo. 
  • In USD/Roubles to Russia: According to the banking rules in Russia, we will send you an official contract to be signed and an invoice. You will need to return the signed contract to us (by fax or email) before the payment is completed on your side.

Contact us for details about National Money Transfer (within the USA) to the ULKOTours LLC account at Wells Fargo. 

Payment by PayPal 
Your payment should be directed to elena@ulkotours.com

 

You can pay your Tour Deposit Right Now 

Number of people in your party


How does the online payment work ? 

From your order to the delivery of your tour confirmation, the following steps present the process of our online purchasing system : 

Your order and a secured bank server connection - Once you have determined the tour you like and submitted the order form, you will receive an email from Ulkotours with a Secure Link for payment.  Check your details (reservation number) and if everything is correct click on the button " Pay" to be redirected to the secured server of our bank (Russian Standard Bank) from where you will proceed with your payment.
Our bank will then establish a secured connection between their server and your computer (using the SSL technology with 128 bits encryption) so that you can safely enter your credit card information for your payment. You can check that you are in a secured zone by looking at the presence of a small icon representing a closed padlock in your internet web browser (generally located on the right side corner) and double click on it to verify the identity of this server. 

A totally safe transaction - From the secured server of our bank partner, you can safely enter your credit card information (card number, expiration date and the last 3 digits located on the back side of your card) to proceed with your payment. As our bank is in charge of the whole transaction, no third-party, including ULKOtours, can have access to your card number. As a consequence and also because your credit card information are never stored, this system fully ensures you against any possible use of your card number thereafter. 

Payment acceptation and delivery - After you have verified and validated your credit card information, our bank will then immediately indicate you whether your payment is accepted or rejected and will also inform our server at the same time about this result. If your payment is accepted, you will automatically receive a confirmation email of your purchase. Your tour Confirmation and Tour Tickets (where applicable) will be emailed to you shortly. On the very unlikely event where you do not receive your email in the expected delay, please contact us at elena@ulkotours.com by indicating your name and date of purchase. 


Bank and Credit Card Fees

Some banks and credit card companies impose fees for international transactions. If you are making an on-line payment on a US credit card, your card will be charged the equivalent of the amount you have been discussing with your manager (OR minimum required deposit amount, which is 100 USD) in the local currency (Russian Roubles) and your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may vary slightly from the orogianl amount discussed with your manager or from the 100 USD amount. Usually, the difference is not greater than 1%.
If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank. 


Discounts Eligibility 

 

 Please note that no offers and discounts can be combined!

 

 5% Early Bird Discount =  Applies to bookings made at least 3 months prior to the tour date. Qualifying bookings MUST be prepaid by CHECK ONLY to U.S. office.

 

Infants - Children under 6 are FREE without a reserved seat. isic card

 

Student Discount (age 7-16) =  10-30 USD (depending on the tour program chosen) applies to all students/schoolchildren aged 7 - 16.

      

College students (from 17) MUST have their Student IDs (valid ISIC card) , otherwise the discount is not applicable. Failure to present Student ID in museums may result in full tour fee instead of the discounted one.

 

 FOC 1 FOC is allowed per 16 passengers group. Offer valid for Private groups only. Not applicable to GDT tours.

 


Cancellation policy and Refunds

A customer may cancel the tour at any planning stage.  For cancellations please contact your designated Customer Service Manager or email us at elena@ulkotours.com 

General Tours
14 days +: No Cancellation fees
13 days – 2 days: Cancellation fees for museum tickets already purchased and guide services*
24 hrs and less : 100% Cancellation Fee 
Should you wish to cancel your travel arrangements, you must notify Ulkotours in writing. If your cancellation is 14 days before the tour or less, please state the reason for cancellation as you might be covered by your insurance policy and Ulkotours will issue you a corresponding letter for your insurance company. 
*If there have been no services performed and no additional orders purchased for you, you will get your 100% refund for the cancelled tour by check from Ulkotours LLC or by funds transfer to your PayPal account maximum within 10 business days after the written cancellation. 

Additional Orders 
Unfortunately, we do NO refunds for Additional Orders once the order has been purchased for you.
You will be issued an applicable receipt to submit to your insurance company.


Granting of services 

When a pre-payment is received by Ulkotours we will send you an e-mail confirmation with reference number and details for all services ordered. 
We recommend our clients to register with Ulkotours Personal Account to have access to their booking details, and to be able to review/modify and cancel reservations in a timely manner. 

What to expect, when you have ordered: 

  • Transfer Your driver will be waiting for you in the arrival hall of the airport/by your coach at the train station/ by your bus at the bus station with a sign with your name on it.
  • Guiding days Your guide will meet you in the lobby of your hotel at the date and time specified in your tour confirmation.
  • Additional Orders All additional orders will be delivered to you by your guide or left at the hotel reception in a company envelope. Additional orders are delivered at least 24 hrs before the time of the event.
  • Fast Track All clients who have ordered Fast Track with Ulkotours are met by the airport representative at the skybridge upon the plane arrival with a sign with your name on it.

 


 

Late arrival and "NO SHOW"

        In case a client does not arrive by an appointed time to the place where services start to be granted: 
-- an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically  
-- an order for  a personal tour guide and other additional services (interpreters, private driver, etc.) will be cancelled after 1 hour.

-- an order for Visa-free shore tour will be cancelled after 2 hours.

If for some reason you are being late – please try to inform us in advance: +7 911 926 4724 or +1 855 8668773

 


 

"Early departure"

       In case of early departure (emergency cases only) a client according to his application by email or phone will be refunded the money for the services, that have been ordered and prepaid but not used.

 


 

 Gifts Policy 

       Each customer booking a tour with UlkoTours receives 1 (one) FREE gift. All gifts are subject to availability. No cash substitutions.

1(one) gift PER MARRIED COUPLE. Children/Students are not entitled to receive THIS particular type of gift (special Kids Welcome Gifts available for them)